Orders and Shipping
We’re just as excited for your order as you are! 🎉
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your location and the product you’ve ordered.
Once your package ships, we’ll email you a tracking number so you can follow its journey every step of the way.
Creating an account is quick and completely free!
Simply click My Account at the top of our website and register using your email address. You’ll be able to view your order history, track shipments, save your addresses, and enjoy a faster checkout experience.
You can also create an account automatically during checkout.
Entered the wrong address? Don’t panic!
If your order hasn’t been processed yet, contact us immediately with your order number and your correct shipping address.
Once your order has shipped, we’re unable to change the delivery address, so the sooner you contact us, the better.
Tracking your order is easy!
As soon as your order ships, we’ll send you an email containing your tracking number and tracking link.
You can also log into your My Account page anytime to check your order status and view your tracking information.
No.
Your payment information is processed securely through our trusted payment providers. We never store your credit card information on our servers, helping keep your personal information safe and secure.
Sales tax is calculated automatically during checkout based on your shipping address and applicable local tax laws.
Any taxes due will always be displayed before you complete your purchase—no surprises.
Most likely, yes!
We proudly ship to customers in most countries worldwide.
If you’re unsure whether we deliver to your location, simply contact us before ordering and we’ll be happy to check.
Sometimes, but not always.
Since many of our products are fulfilled from different warehouses or manufacturing partners, items from the same order may arrive separately.
If that happens, don’t worry! Each shipment will include its own tracking information.
Returns and Exchanges
We want you to shop with confidence.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we’ll gladly help resolve the issue.
For full details, please visit our Refund Policy page.
We’re very sorry about that!
Please contact us as soon as possible with:
- Your order number
- A photo of the item you received
- A brief description of the issue
We’ll work quickly to send the correct item or provide an appropriate solution.
We sincerely apologize!
If your item arrives damaged during shipping, please contact us within 48 hours of delivery and include photos of both the damaged product and the packaging.
We’ll review your claim promptly and make things right.
Please do not return items without contacting us first.
Our customer support team will provide the correct return address and instructions after your return request has been approved.
Sending items without authorization may delay or prevent your refund.
We’re always happy to help! 💕
Simply contact us by using the contact form on our website.
Our support team typically responds within 24 business hours, often much sooner.
Contact us immediately.
If your order hasn’t entered processing yet, we’ll gladly update your shipping information.
Once an order has shipped, we’re unfortunately unable to change the delivery address.
Usually, yes—if you act quickly.
Orders can typically be changed or canceled within 12 hours of being placed.
After that, your order may already be processing or preparing for shipment and changes may no longer be possible.
Our most popular products can sell out quickly—and that’s exactly why they’re trending! 😄
We restock many items whenever possible, but some limited-edition or seasonal products may not return. If you see something you love, we recommend grabbing it before it’s gone!